MY PROFILE

How do I add a profile picture?

Simply log in to your vendor account and navigate to ‘Settings’ in the left hand menu. You will be taken to the ‘Store’ page and can then edit your profile, including your profile image. You should upload an image 400px by 400px in dimension.

PAYMENTS & WITHDRAWALS

How do you I accept payments for my products?

All payments are securely made directly via The CBD Supplier website. We then make payment directly to each vendor on the 14th and 30th of each month.

How do I request payment for the products I have sold?

Firstly you will have to add your bank details to allow us to pay you. Via your vendor dashboard, navigate to Settings > Payment. Please add you’re correct bank details as we will process payments via bank transfer.

Once done, navigate back to the main vendor dashboard and click on Withdraw from the left-hand menu. You can then request to withdraw your payment.

When do we make payment to vendors for products sold?

We make payment to vendors via direct bank transfer on the 14th and 30th of each month.

SHIPPING

How do I add shipping our rates?

Simply log in to your vendor account and navigate to ‘Settings > Shipping’ in the left-hand menu. You will be taken to the ‘Shipping’ page and can then add and edit your rates accordingly.

How do I add a tracking number?

Once an order has been placed, login to your Vendor Dashboard and access ‘Orders’ from the left-hand menu and select the order you would like to add the tracking information for. In the right-hand column, scroll to the bottom and select the ‘Tracking Number’ button.

A new section will open to add the relevant details.