Shipping Countries: United Kingdom (UK)
Ready to ship in 1-2 business days from United Kingdom (UK)
Shipping Policy
Delivery
4.1
Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2
All orders are delivered by a reputable courier service. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
4.3
No refunds of the delivery charge are made for late deliveries.
4.4
Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
4.5
All risk in the Goods shall pass to you upon delivery.
4.6
If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
4.7
You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
4.8
Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
4.9
Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.
5.
Your Information
5.1
Where we have requested information from you to provide Goods you agree to provide us with accurate and complete information. All information provided by you to use will be processed and stored in accordance with our Privacy & Cookies Policy.
5.2
If you provide information, testimonials or other comments on or about our Website or Goods, you agree that we may edit, copy, publish or otherwise use in any medium such information, testimonials or other comments. We shall not be under any obligation to anonymise such information, testimonials or other comments.
Refund Policy
Cancellation and Returns
6.1.
Right to Cancel Non-personalised Goods (For customers based within the EU only):
6.1.1
You have the right to cancel this contract within 14 days without giving any reason.
6.1.2
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).
6.1.3
To exercise your right to cancel you must notify us immediately preferably by email to [email protected] or by calling us on 07375 506 887. You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.
6.1.4
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
6.1.5
We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
6.2.
Effects of Cancellation:
6.2.1
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
6.2.2
We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.
6.2.3
We will make the reimbursement without delay and not later than –
6.2.3.1
14 days after the day we receive back from you any Goods supplied, or
6.2.3.2
(if earlier) 14 days after the day you provide evidence that you have returned the Goods, or
6.2.3.3
if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.2.4
We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
6.2.5
You shall send the Goods back or hand them over to us at the following address – 6 Millwright House, Basin Road, Diglis, Worcester, WR5 3GR United Kingdom without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.
6.2.6
You will have to bear the costs of returning the Goods.
6.2.7
You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
6.3.
Personalised or Perishable Goods:
6.4.
The right to cancel an order for Goods described in clause 6.1 above does not apply to orders for
– personalised Goods,
– Goods which are made to your specifications,
– Goods which are liable to deteriorate or expire rapidly or
– Goods sealed for health protection or hygiene purposes, once they have been unsealed or opened.
6.5.
Returns where Goods are faulty:
6.5.1
Please email [email protected] to inform us of your wish to return Goods quoting your order number. If you notify us of the fault within a reasonable period of delivery of the Goods to you then we will offer you the option of a full refund, repair or replacement. Goods which are liable to deteriorate or expire rapidly and which are discovered to be faulty or damaged must be notified to us as soon as possible. For faults notified to us after this time we will offer you the option of having the Goods repaired or replaced. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.
6.5.2
The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you.
6.5.3
We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate.
6.5.4
We recommend that all returned Goods are returned using a reputable courier such as Parcel Force or DHL.
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